Site license customers receive usage statistic reports for all NPG and Palgrave Macmillan publications. In compliance with COUNTER standards, the reports are uploaded to your site license administration account before the end of every month for the proceeding month. The registered site license administrator will be alerted by e-mail when reports are available. Statistics are also available during a trial.

Usage reports enable you to:

• Build a monthly and annual overview of usage at your institution
• Measure usage of new publications
• Make informed purchasing decisions
• Compare statistics from different vendors and publishers
• Understand and predict user patterns at your institution
• Plan infrastructure more effectively
  

COUNTER

NPG has strongly supported Project COUNTER since its inception in 2003. Working with librarians and publishers, COUNTER provides an agreed international set of standard and protocols governing the recording and exchange of online usage data.

Since early 2009, usage statistic reports from NPG comply with COUNTER Release 3 and include:

• XML (eXtensible Markup Language) and CSV formats
• Compliancy with SUSHI (Standardized Usage Statistics Harvesting Intiative) for integration with ERM systems
• Consortia-level reporting
• Timely delivery
  
• Optional email alerts when reports are updated
• Easy to use interface with a self service account management
  

Reporting is provided by MPS Insight. MPS Insight is a solution provided by our sister company, MPS Technology, a division of Macmillan Publishers Ltd: read more here.

To find out more, and to become a member, go to: www.projectcounter.org

SUSHI

SUSHI (Standardized Usage Statistics Harvesting Initiative) supports the automatic retrieval of COUNTER reports as an alternative to downloading spreadsheets. Using MPS Insight, NPG can deliver reports via SUSHI as required by Release 3 of the COUNTER Code of Practice.

For more information about SUSHI, visit the NISO SUSHI site at www.niso.org/workrooms/sushi/faq

What are the different reports NPG provides?

• Journal Report 1: Full-Text Article Requests by Journal title, Platform and Month
  

Reports how many times full-text articles (i.e. HTML or PDF articles and not abstracts) were successfully delivered to users for each journal within a calendar month. A breakdown is given of PDF and HTML numbers.

• Journal Report 1a: Number of Successful Full-Text Article requests from an Archive by Month and Journal.

• Journal Report 2: Turnaways
  
  NPG site license model allows unlimited concurrent access therefore Report 2 is not relevant.

• Journal Report 3: Number of Successful Item Requests by Month, Journal and Page Type

Reports how many times the different page types were successfully delivered to users for each journal within a calendar month. Page-Types are broken down into: Table of Contents, Abstracts, Full Text PDF, Full Text HTML, and Full Text Total.

• Journal Report 4: Total Searches Run by Month and Service
  

Reports how many internal site searches were made by users for each collection within a calendar month, including saved searches, modified searches, and searches with zero results.

• Journal Report 5: Number of Successful Full-Text Article Requests by Year and Journal
  

  This report enables customers to distinguish usage of separately acquired archives from the total usage reported in Journal Report 1.

  
  
• All Usage Report: Year-to-date summary of customer usage for both subscribed and unsubscribed journals
  

• IP Address Report: Successful full-text article requests by month for each IP address, for 2009 year to date.
  

  For data pre-2009, reports measure successful Page Views by month and year for each IP address.

• Consortium Report 1: Number of successful full-text journal article requests by month, (XML only)
  

  This report is single XML file, broken down by consortium member, which contains the full text usage data for every online journal and book taken by individual consortium members, calculated on the same basis as in Journal Report 1.

Frequently asked questions

• Can I see usage of content my institution does not yet subscribe to?

Yes, by downloading the "All Usage" report from your account, you can see the statistics of all successful article requests for both subscribed and unsubscribed journals.

• Can I see usage reports during a free trial?

Yes, if you have activated your site license administration account, reports will be sent to the registered administrator by the end of the following month of the trial start date, e.g. if a trial starts July 1, expect reports on August 31.

• Who should I contact to discuss my reports?

Please contact your sales representative.

• What should I do if usage at my institution appears lower than expected?
  
  NPG suggests tools for promoting NPG journals and resources at your institution; visit promotion tools. If you have concerns about a technical problem, please contact customer services.
  

• What is COUNTER Release 3?

For more information on Release 3, it is available here: http://www.projectcounter.org/r3/Release3D9.pdf

• I'm having difficulties accessing my reports.

Please contact customer services.